Please allow 1-2 business days for your order to be processed. But no worries, we will let you know as soon as your order has shipped.

Our warehouse is working to serve you. We take the time to pack the candles carefully to ensure a safe shipment.

If you have any questions in the meantime, please do not hesitate to reach out to our Customer Service team via or call 718-717-2780

Thank you in advance for your patience and understanding.

Order Cancellation

If you would like to cancel an online order after it has been placed, please contact us within 12 hours, during our business hours, by email We will do our best to accommodate your request.

If you are interested in placing a new order or if you have questions about a cancelled order, please contact Karl Winters Online Customer Service via email at or call 718-717-2780

Return Policy

All our products are thoroughly inspected before they are shipped to ensure you receive the best possible product. Please inspect your order carefully when you receive it.

In the event of damage during shipping, please contact our customer service department at 718-717-2780 within seven (7) days of receiving your purchase.

Due to the nature of our products, all sales are final. We will replace broken items when possible or offer a replacement for items damaged during shipping. Returns, refunds, or replacement products for reasons other than damage incurred during shipping cannot be accepted.

Complimentary US & Canada Ground Shipping on Orders of $100 or More

Receive complimentary standard shipping on individual orders or shipments of $100 or more. No promo code is necessary at checkout for qualifying orders. If you are using a promotional discount code when placing your order, please note that shipping charges are calculated based on your merchandise order total after the discount code is applied to your order and before any applicable sales taxes are applied. When shipping to multiple locations, each individual shipment is subject to these same calculations.


Complimentary standard shipping is available within Canada and USA and excludes Alaska and Hawaii. Shipping rates for Alaska and Hawaii vary; 

please e-mail : for more information.

Only authorized purchases will be processed and shipped. We reserve the right to change or cancel any order due to unauthorized, altered, or ineligible use of offer.


Each order placed can only be shipped to one address at a time. Items in an order cannot be sent to separate shipping addresses.


When shipping UPS Ground, packages should be received within:


2-3 days for Eastern & Central Canada


3-5  days for Western Canada


3-4-days for Eastern States (New England, Mid-Atlantic, Southeast)


3-5 days for Central States (Midwest and Gulf Coast)


4-7 days for Mountain and Western States

Shipping and Handling

CANADA & US Ground Shipping Fees


Shipping Fee
3 CANDLES or more


Shipping Fee
3 CANDLES or more

Two Day Shipping Available

An additional fee of $25-$45 will be added to orders that are to be expedited. Two-Day Delivery orders must be placed by 1 p.m. Eastern Standard Time (EST) Monday-Friday to be shipped that same day.


Please contact us at for assistance.

International Orders and U.S. Territories

KARL WINTERS products can be shipped to the following international countries:


South America: Argentina, Brazil, Chile, Colombia, Panama, Paraguay, Peru,

Europe: Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Poland, Romania, Russia, Serbia, Slovenia, Spain, Switzerland, Turkey, United Kingdom

Asia: Australia, China, Egypt, Hong Kong, India, Israel, Japan, Jordan, Kuwait, Lebanon, Morocco, New Zealand, Oman, Pakistan, Palestinian Territory, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, UAE.